Support
Troubleshooting
Common issues and solutions to help you get the most out of ConvertIQ.
Calls not connecting
If calls aren't connecting, check:
- •Phone number format (use E.164 without +)
- •Credit balance (credits required per call)
- •Agent configuration and voice settings
- •Phone number availability and status
Agent not responding correctly
To improve agent responses:
- •Review and refine system prompts
- •Check custom variables are properly set
- •Test voice settings and model selection
- •Verify tool configurations (calendar, transfer)
Calendar booking not working
Calendar integration troubleshooting:
- •Verify calendar connection in Settings
- •Check calendar tool is enabled for the agent
- •Ensure calendar has available time slots
- •Test with a simple manual booking first
Webhooks not receiving data
If webhooks aren't working:
- •Verify webhook URL is publicly accessible
- •Check URL responds with 200 status code
- •Ensure HTTPS is configured correctly
- •Review server logs for incoming requests
Facebook leads not importing
For Facebook integration issues:
- •Reconnect Facebook in Integrations
- •Verify page permissions are granted
- •Check lead form has required fields
- •Ensure webhooks are subscribed correctly
Still having issues?
Contact our support team for personalized assistance with your ConvertIQ account.
Contact Support